Florida Flex Technical Support

Keep your equipment running.
Keep your business moving.

Expert technical support for DTF, UV DTF, wide-format equipment, heat presses and production software—even when the equipment was not purchased from Florida Flex.

Start a support request →Call tech support
MFTSFF

Real technicians. Real printing experience.Available during Florida Flex business hours

Support dashboardOnline
READY
✓ Guided troubleshootingSTEP BY STEP
✓ Remote diagnosticsAVAILABLE
✓ In-store serviceHIALEAH, FL

Support for your complete production workflow

DTFUV DTFWIDE FORMATHEAT PRESSRIP SOFTWARE
How we can help

Specialized support for
printing professionals.

From a first-time setup to a production-stopping issue, our team helps you find the cause, understand the solution and prevent the problem from happening again.

DTF01

DTF Printers

Print quality, ink flow, white ink circulation, maintenance and calibration.

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UV02

UV DTF Printers

Ink delivery, varnish and white layers, film alignment, curing and cleaning.

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WF03

Wide Format

Mimaki setup, print-and-cut workflows, media handling and color output.

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HP04

Heat Presses

Temperature, pressure, electrical issues and transfer application troubleshooting.

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SW05

Software & Workflow

RIP software, file setup, color profiles and production optimization.

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+06

Other Equipment

Tell us what equipment you have and our team will evaluate whether we can assist.

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A faster path to a solution

Help us diagnose it right the first time.

A complete request gives our technicians the context they need before contacting you.

01▣

Identify your equipment

Share the equipment type, brand, model and optional Florida Flex order number.

02⌁

Describe the issue

Include error codes, photos, video and the steps you have already tried.

03✓

Get the right support

We'll recommend remote help, a tech call, or an in-person service visit.

Equipment resource center

Protect your equipment.
Prevent downtime.

Use these practical checkpoints as a starting point. Always follow the manual for your exact model and contact technical support before performing internal repairs or printhead flushing.

DTFDTF PRINTERS

Daily & weekly DTF care

  • Run a nozzle check before production
  • Agitate and circulate white ink daily
  • Keep cap top, wiper and encoder strip clean
  • Maintain correct room temperature and humidity
Ask a technician →
UVUV DTF PRINTERS

UV DTF maintenance essentials

  • Inspect A/B film alignment and tension
  • Check white, color and varnish output
  • Protect printheads from cured UV ink
  • Clean lamps, sensors and media path safely
Ask a technician →
WFWIDE FORMAT

Stable print-and-cut workflow

  • Load media straight and set pinch rollers
  • Perform nozzle and alignment checks
  • Confirm crop marks before contour cutting
  • Use the correct profile for ink and media
Ask a technician →
HPHEAT PRESS

Consistent heat & pressure

  • Verify temperature with the proper testing tool
  • Adjust pressure for the transfer and substrate
  • Keep the platen clean and level
  • Inspect power cable and heating behavior
Ask a technician →
RIPSOFTWARE

Files, RIP & connectivity

  • Confirm artwork size, resolution and color mode
  • Use the correct queue and print profile
  • Check network, USB and printer communication
  • Save presets after a successful setup
Ask a technician →
▶Official YouTube channelEquipment demonstrations, tutorials and Q&A videos↗↓Downloads coming soonManuals and files are being prepared↗?Technical FAQReview the most frequent equipment questions↓
Technical support appointments

Start with the right level of help.

Every new case can begin with a complimentary 15-minute evaluation call. This call helps us understand the issue and recommend the next service; it does not include repair, configuration or extended troubleshooting.

RECOMMENDED FIRST STEP

Initial Review Call

15 minutes · Complimentary

A brief evaluation of the equipment, symptoms and next best action.

Request initial review →
REMOTE

Remote Tech Support

45 minutes · Price after review

For software, RIP, settings, connectivity and guided diagnostics.

Request remote support →
IN STORE

In-Store Appointment

60 minutes · Evaluation required

Hands-on support at Florida Flex in Hialeah by confirmed appointment.

Request in-store service →
ON SITE

On-Site Service Visit

Custom quote

Service at the customer's location, subject to distance and case complexity.

Request a site visit →
Request technical support

Tell us what's happening.

Complete the information below. Mario will review the case and contact you to confirm the complimentary initial call or the appropriate service.

TECHNICAL SUPPORT(305) 512-2222mario@floridaflex.comMon–Fri 8:30 AM–5 PM · Sat 9 AM–1 PM

Submit your request directly below, including photos or a video. No email app is needed. Appointment requests are subject to confirmation by our team.

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Most frequent questions

Troubleshoot with better information.

These answers cover common starting points. Stop and contact support if you see a fluid leak, electrical issue, unusual noise, carriage collision or repeated error.

White ink settles faster than CMYK. Gently agitate the ink, confirm the circulation system is working, run a nozzle check and inspect the dampers, cap top and printhead. Avoid repeated power cleanings without guidance because they consume ink and may not resolve the cause.

Visit our support center

Hands-on help in Hialeah.

Bring your equipment information and schedule your visit before arriving so our team can be ready for you.

Get directions ↗
FLORIDA FLEXIBLE2681 W 81st Street
Hialeah, FL 33016Monday–Friday · 8:30 AM–5:00 PM
Saturday · 9:00 AM–1:00 PM